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Return & Refund Policy
Return & Refund Policy
* Return requests must be made within 14 days of the delivery date.
General Return Policy
1. You have 14 days to decide if an item is right for you, if you would like to return the item please contact us within 14 days of delivery.
2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Accessories, ③Customized Items, ④Flash Sale Items.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Wedtrend products.
8. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
9. We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information., please keep the receipt with tracking information.
10. We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
11. Overdue Return & Overdue Lost caused by the customer, a 40% refund will be issued back. Such as, overdue to pick package up, overdue to assistant for the Customs Clearance and so on).
12. We do not accept the rejected package. A 40% refund will be issued back. If you need a return, after you receive it, you can contact us.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. You can contact us via email support@wedtrend.com.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like WT0001 to make your package be recognized easily, so we can solve your problem as soon as possible.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Original shipping fee & return shipping fee will not be refunded.
* Please note that all the returns, customers need to pay for the cost of shipment.
Refused Packages
If you refuse the delivery of your package for any reason you will be held responsible to pay the costs of shipping to you and back to Wetrend. The shipping costs will be deducted from your refund. Additionally, refused packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. Wedtrend will not refund you for your order until the items are returned back to our facility.
Refunds
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
1. It generally takes us up to 3-5 business days to process a refund, and the specific time may be delayed due to your local bank, please contact us if you haven't received the refund after 7 working days. Once the refund is processed on our end, we will email you a confirmation.
2. For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 business days to receive your package and handle refund.
3. All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.
Damaged Returns
If you have received a damaged item or the wrong item DO NOT return with the label in your package. You should contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without the notification of our customer service department all possible restocking fees will apply.
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
1. Unpaid orders are automatically cancelled after 1 day.
2. Cancel order within 24 hours of payment for a full refund.
3. Cancel order 24-72 hours after payment: 80% refund + shipping fee.
4. Cancel order 72-120 hours after payment: 50% refund + shipping fee.
5. Cancel order > 120 hours after payment: Refund of shipping fee only.
6. Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please contact our customer service to proceed.
*When you receive an email from Wedtrend titled "Order #_______ confirmed", your payment has been confirmed.
NOTE:
We cannot afford to accept the 'buy-many-keep-one' purchase，this is not in the range of our easy return policy.
As the dresses prices are super low in our store, without the quality problem, we are not accept any return and refund.
If you want to get a return number, please click here.
