* Return requests must be made within 7 days of the delivery date.
All items should be returned in the same condition as when you received them: unworn, undamaged, salable, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
If you refuse the delivery of your package for any reason you will be held responsible to pay the costs of shipping to you and back to Wetrend. The shipping costs will be deducted from your refund. Additionally, refused packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. Wedtrend will not refund you for your order until the items are returned back to our facility.
We offer refunds for all returns received on time, unworn and with the correct tags attached. Shipping fees are non-refundable, if you use the return label supplied by Wedtrend a US$25.00 shipping fee will be deducted from your refund amount. Please see the individual items page for return restrictions or restocking fees.
Your return will be processed with in 5-7 business days once delivered to our facility, you will receive an email receipt once your refund is processed. Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours.
If you have received a damaged item or the wrong item DO NOT return with the label in your package. You should contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without the notification of our customer service department all possible restocking fees will apply.
We cannot afford to accept the 'buy-many-keep-one' purchase，this is not in the range of our easy return policy.
As the dresses prices are super low in our U.S. warehouse, without the quality problem, we are not accept any return and refund.
If you want to get a return numer, please click here.